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A COVID-19 Update to Our Customers

August 2020

Gewürzhaus remains open for business for you to continue to shop your favourite spices and cooking ingredients. In Melbourne, our Queen Victoria Market, South Melbourne Market and Carlton stores are open, please check HERE for trading hours.

The Block Arcade and Chadstone stores are temporarily closed.

Our Sydney and Canberra stores are open as normal.

Safe Shopping

Where our stores are open we are following the advice of the Australian Government and the World Health Organisation and their recommendations to minimise the spread of this virus.  In addition to our increased hygiene and cleaning practices, including increased frequency of hand washing, sanitising surfaces and scoop washing, we have implemented the following precautionary measures within our stores:

Staff Scooping Only – Until further notice, we ask that you seek assistance from one of our team members for the purchase of loose spices in an effort to minimise touch-points throughout the stores.

Tea Tasting – Our instore tea tasting experience is currently paused.

Card Payment Preferred – To minimise cash handling, please use our card payment facilities.

Spice Refills – At the moment, we’re unable to refill BYO jars but we’re happy to fill a bag for you to refill your jars at home. The 10% refill discount will apply.

Trading Hours – These are currently being reviewed on a constant basis. Please check here for the latest trading hours by store.

Three Ways To Shop 

1) Instore – Check our website for the latest store opening hours. We ask that you wear a mask, sanitise on entry and be mindful of the social distancing requirements. 

Gewürzhaus COVID-19 Safe Shopping

2) Call and Collect – Call or email your closest store with your order and we can prepare this for you to collect at your convenience. Find out more.

3) Shop Online – As always, our online store is open for you to shop 24/7 for contactless door-to-door delivery. Express delivery available and enjoy free standard shipping Australia-wide with all orders over $50.

Lastly, our heartfelt thanks to our passionate customers for their ongoing support over the last few challenging months and for keeping us inspired with your ‘iso-cooking’ stories. As we head into this next stage of restrictions, please continue to support your favourite small businesses. Your support, no matter how small, is vital to keeping our vibrant community of small businesses alive.

Take care, be safe and keep cooking!

 

PS – We love to hear about what you’re cooking. Join the Gewürzhaus Cooking Community on Facebook to keep in touch with each other, recipe-swap and share cooking ideas and inspiration.