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FAQs

WHAT DOES ‘GEWÜRZHAUS’ MEAN?

Gewürzhaus is the German word for ‘spice house’.

HOW DO I PRONOUNCE GEWÜRZHAUS?

“Ge-voorts-house”

HOW DO I BEST STORE MY SPICES?

+ Out of sunlight (that’s generally why we use amber tinted jars and black bags)
+ Away from moisture & condensation (keep those jars away from the stove!)
+ Out of the heat
+ In an airtight jar or container

HOW LONG WILL MY SPICES LAST IF STORED CORRECTLY?

Spices don’t have expiry dates as such, they simply loose their flavour and aroma. Here is a rough guide to how long they will be at their prime:

+ Whole spice: up to 2 years
+ Ground spice: up to 1 year
+ Leafy herbs: 1 to 2 years
+ Salts: Indefinitely

If you have visited our shop and self scooped your spices, we recommend you keep them in the spice bags for no longer than two weeks. Although the bags are lined, they are not 100% airtight – ground spices especially will hold their aroma and potency better in a jar or air tight container. Be sure to place each individual bag in a separate container to avoid aroma taint. This is especially important for the pungent spices and blends: cardamom is a notorious contaminator!

MY SPICES ARE CLUMPING TOGETHER. WHAT DO I DO?

Should one of your spices or blends clump, just break them up with a spoon and use as before.

We don’t add preservatives or anti-caking agents to our blends, so as nature has it, some of them will tend to clump. This is generally due to the higher moisture content of certain spices: juniper berry, for example, retains some moisture even when dry.

Always store out of sunlight, away from moisture and condensation, out of the heat and in an airtight jar or container.

DO YOU GRIND AND BLEND YOUR SPICES IN-HOUSE?

Yes, we make only small batches to ensure freshness and high quality.

WHERE DO ALL THE SPICES COME FROM?

Our single-origin herbs and spices are imported from every region of the world, with each coming from their authentic land of origin, or from where the quality is superior. We source pepperberry from Tasmania, panela sugar from Colombia, Black Lava Salt from Cyprus, lavender flower from France, to name a few. The blends, however, are milled and mixed freshly in Melbourne.

HOW OFTEN ARE THE ITEMS MILLED?

Our locally made blends are produced in small batches every week. By making just a small amount, we know the quality and shelf life of our products are the best you can buy.

WHICH BLENDS ARE VEGETARIAN?

Most of our spice blends are vegetarian other than a few that contain dried shredded prawns.
These are:
Laksa Lemak, Red Curry Blend, Green Curry Blend and Thai Tom Yum.

HOW SHOULD I TAKE CARE OF MY HIMALAYAN SALT SLAB OR BOWL?

Please refer to the cleaning and cooking instructions here.

CAN I SELF-SCOOP MY SPICES IN YOUR SHOP?

Yes, customers have the choice to self-scoop, which is a great way of sampling a new spice. Our shops are just like lolly shops for adults, so you can lift the lids of the spice tubs, smell and see the products before you scoop your desired quantity into specially crafted and labelled spice bags. Great fun!

DO YOU HAVE A JAR REFILL POLICY?

Yes. To help reduce waste and conform with our environmentally friendly policy, we encourage our customers to bring in empty Gewürzhaus jars for a refill.
The jars need to be clean and undamaged. You will receive a 10% discount on the contents in our stores, however, only products that we sell loose in the store you are visiting will be available for a refill. To enquire as to which store stocks your desired refill loose, please contact the store directly.

CAN I TAKE GEWÜRZHAUS PRODUCTS INTERSTATE?

Yes, you can. There are no quarantine restrictions or problems with taking commercially prepared herbs or spices into other parts of Australia, whether by vehicle, air or post. Read more here.

IS GEWÜRZHAUS THE FIRST OF ITS KIND IN AUSTRALIA?

Yes, we believe we offer the vastest range of products in a self-scoop format. Gewürzhaus’ other point of difference is local and regular milling of whole spices. The majority of shops selling spices in Australia (including ethnic shops) sell products that have been milled off-shore, resulting in months passing before they reach local shelves. It is not uncommon that your supermarket cinnamon might be 6 months old before it reaches your kitchen.

WHERE IS GEWÜRZHAUS LOCATED?

See our store locations here.

WHEN IS GEWÜRZHAUS OPEN?

You can check our opening hours here.

DOES GEWÜRZHAUS WHOLESALE TO RESTAURANTS AND SHOPS?

Gewürzhaus sells both bulk and retail units to restaurants and shops throughout Australia. Click here for more details.