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Privacy Policy

We care about your privacy.

Gewürzhaus understands that you, as a user of this website, care about how your information is used. This privacy policy sets out how Gewürzhaus uses and protects any information that you provide us when you use this website, gewurzhaus.com.au. Gewürzhaus is committed to ensuring that your privacy is protected.

This Privacy Statement applies to personal information from individuals in the European Union (under GDPR regulation) and all other global customers collected, processed, disclosed and stored (collectively “used”) by Gewürzhaus.

Our company is registered as Gewürzhaus Pty Ltd trading as Gewürzhaus Herb & Spice Merchants, 12 Duke Street, Abbotsford, 3067 Victoria, Australia.

What information does Gewürzhaus collect? 

Gewürzhaus collects information as this is how we learn about our customers. Often you will provide this information directly to us, but in other cases it might be collected automatically through technical means such as Cookies. This information is used to personalise, improve your shopping experience, deliver customer orders and update you on delivery of orders or share relevant product information.

We will collect your personal details, contact information and address so that we can process and fulfil your orders. We may collect and store the following information as it is received to us via our website in order to provide our products to you and respond to any queries:

  • Your name
  • Your contact information, including email address and phone number
  • Your demographic information, including your postal address and postcode
  • Order details, including financial or payment information.

We do use cookies and similar technologies on our site. A cookie is a small data file that might be transferred to your device when you access the Gewürzhaus website. We do collect information about your interaction with our website when your browser caches gewurzhaus.com.au.

We collect the following information about you, through technical means such as Cookies, when you browse our online store:

  • Internet protocol (IP) address
  • Country geolocation using your IP address
  • Browsing data

What does Gewürzhaus do with the information given and collected?

We require this information to understand your needs and provide you with a better service, in particular for the following reasons:

  • To keep certain financial recordings for financial reporting and accounting purposes.
  • To improve our products and services.
  • To analyse and improve how our business and website work.
  • To provide you marketing updates (only where we have your permission and consent).
  • For internal record keeping for the purpose of order enquiries and transactions, so we can bring claims or defend ourselves in the event of a legal claim or complaint.

Where we have your consent:

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • If you do not wish to receive promotional marketing material, then you can withdraw consent by unsubscribing from Gewürzhaus’ marketing.
  • We will never sell your information to any third party, and we only use your information when we have a lawful basis for doing so.

We will use the information automatically collected about you through technical means such as Cookies to analyse how visitors use our website so that we can understand how visitors engage with Gewürzhaus and improve how our website works.

Where we share information with third parties 

We don’t sell your personal information to anyone else.

But sometimes, for the purposes listed above, we will share the information we collect about you with our service providers on a confidential basis, but they are only able to use that information to help us manage our business. We may disclose your personal information if required to do so by law or if you violate our Terms of Service.

Sharing your information with WordPress:

WordPress and WooCommerce provides us with the online e-commerce platform that allows us to sell our products and services to you. WordPress therefore hosts the data we collect about you.

Your data is stored through WordPress’ data storage, databases and the general WordPress application, on a secure server behind a firewall. Your data will be stored in WordPress servers in the USA.

If you choose a direct payment gateway to complete your purchase, then Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

Other circumstances in which we may share your information:

From time to time we may need to disclose your information to law enforcement agencies or regulators.

In addition, we may need to disclose your information if you violate our Terms of Service.

If Gewürzhaus is acquired or merged with another company, your information may be shared with the new owners so that we may continue to sell products to you.

Gewürzhaus takes steps to ensure that the third parties we engage to provide services to us on our behalf use your data in accordance with this Statement.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Statement or our website’s Terms of Service. When you click on links on our store, they may direct you away from our site.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement for www.gewurzhaus.com.au. You should exercise caution and look at the privacy statement applicable to the website in question.

How long do we retain your data?

Gewürzhaus will keep your information only for as long as is reasonably necessary for the purposes set out in this Statement and to fulfil our legal obligations. Where you are a customer this is usually at least for as long as you remain a customer, to be able meet our legal and contractual obligations to you, and if necessary, to resolve any disputes.

We only retain your information for as long as is necessary for us to use your information as described above or to comply with our legal obligations.

Please be advised that we may retain some of your information after you cease to use our services, for instance if this is necessary to meet our legal obligations, such as retaining the information for tax and accounting purposes.

When determining the relevant retention periods, we will take into account factors including:

  • our contractual obligations and rights in relation to the information involved;
  • legal obligation(s) under applicable law to retain data for a certain period of time;
  • statute of limitations under applicable law(s);
  • (potential) disputes; and
  • guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your information once this is no longer needed.

For further information on how long your information shall be retained by Gewürzhaus, please get in touch with us.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

We use Cookies only for analysis purposes and then the data is removed from the system. However, like with all browsers, you may modify your browser setting to accept or decline Cookies.

To protect your personal information, we take appropriate technological and organisational measures and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Contact Information

If you would like to exercise Your Rights, register a complaint, or simply want more information about this Privacy Statement or how we use your data, please get in touch with us using the details below.

Any questions regarding our Privacy Policy or Terms of Use can be directed via email to [email protected]ürzhaus.com.au.

Or you can get in contact by mail at:

Gewürzhaus
12 Duke Street,
Abbotsford, 3067
Victoria Australia

Changes to this Privacy Policy

We reserve the right to modify this privacy policy and will post any changes on our site.

We may change this policy from time to time by updating this page without notice. It is your responsibility to review and understand this policy on occasions you use this website.

If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

This privacy policy was last updated on: 02/11/2020